A good Store Manager also has the ability to make difficult decisions when necessary like firing employees or addressing employee conflicts with customers.
A Store Manager reports to different roles depending on the type of store they work in. In locally owned shops or boutiques, the Store Manager usually reports directly to the Store Owner, and works with them to develop marketing ideas, design displays or attend trade shows.
For Store Managers working for large retail chains, they report to a staff member at the corporate level. Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Please note that we are not your career or legal advisor, and none of the information provided herein guarantees a job offer.
Post a job. Find resumes. Help Center. Find Jobs. Post a Job. Store Manager Duties and Responsibilities Store Managers have many roles at their stores that are critical to the success of the store the person manages. Some of the responsibilities a Store Manager has are: Recruiting, interviewing, hiring, disciplining and firing staff at the store Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store Training new employees and providing ongoing education for employees Evaluating staff based on performance-based metrics Setting criteria for staff, such as sales performance and customer approval or complaints Giving staff financial goals and sales targets to meet on a scheduled basis Managing the store, both retail and company, inventory, including loss prevention through theft and breakage Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers.
Would you answer YES to the following? Can you set clear expectations and hold people accountable? Do you push yourself to achieve what others can't? Are you great at time management and setting priorities? Do you thrive in a fast-paced work environment?
Are you an inspirational and motivational leader? Do you really enjoy managing and overseeing the sales process? Apartment experience is NOT necessary! Employees are rewarded and recognized based off performance and results.
Ownership opportunities by becoming Partner. Real advancement opportunities based off performance. Retail store managers do not require any certifications to earn their position. However, there are certifications for retail store managers who wish to increase their earning capacity or make themselves more competitive when applying to new management positions. The certification also provides retail store managers with problem-solving and management strategies for the workplace.
Some of the most important skills for a retail store manager to master are:. Retail store managers are tasked with managing every department of a store and ensuring that each employee is performing well in their positions.
Leadership abilities help a retail store manager keep the morale of their store high and keep the individual departments of a store operating efficiently during busy or challenging times. A retail store manager frequently uses a variety of communication skills to provide answers to customers and employees, to resolve conflicts or to share information. An effective retail store manager can adjust their communication style to the situation and understands how to properly use verbal and written techniques.
Managing many departments within a store, individual employee schedules, customer communications and inventory orders at the same time requires that the manager be highly organized and efficiently use their time. This role is the primary problem-solver when issues arise in the store.
Retail store managers use problem-solving and critical thinking skills to expect many outcomes and identify the most effective solutions. Retail store managers work in stores of all sizes and industries. Retail store managers for larger companies typically report to a corporate upper management team. Skilled retail store managers may be transferred between challenging store locations to help establish better practices and improve the productivity of a location before hiring a new manager.
You can follow these general steps to become a retail store manager:. You can start an entry-level career in retail without a diploma or an equivalent, but becoming a retail store manager usually requires one. For those without a high school diploma, the General Education Development test GED can be taken to earn a nationally recognized credential equivalent to a high school degree. This experience can allow you to practice customer service skills and learn about how a store organizes and sells its products.
Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas. May require a bachelor's degree or its equivalent at least 5 years of experience in the field or in a related area.
Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others. Typically reports to top management. The successful candidate will maintain and adjust operations to stay within the corporate budget and make any changes necessary to sustain the projected profit margin for each quarter. Complete store operational requirements by scheduling and assigning employees; following up on work results.
Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results. Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios. Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures. Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers. Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.
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